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Mitel Networks SX-200 Integrated Communications Platform (20
to 100 users)
To be competitive, your
small to medium-sized business needs to continually improve customer service,
increase employee productivity, and reduce the cost of doing business. The Mitel
Networks™ SX-200® Integrated Communications Platform (ICP) provides the
reliability and comprehensive features of a PBX, the ease of use and cost
effectiveness of a key system, and the productivity-enhancing applications and
networking efficiency of IP. It is the system you need now with flexibility to
add functionality as your requirements change.
Mitel Networks SX200
ICP provides:
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Improves the external image of your business by enhancing customer service and
employee productivity.
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Provides transparent communications for remote locations, teleworkers and
mobile employees.
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Enables your business to take advantage of flexible deployment options with
investment protection for the future.
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Reduces your capital expenditures and operating costs.
Mitel Networks SX-200ICP Configurations:
The SX-200 ICP system can be used in a converged enterprise
solution. You can connect a PC or other data device to the second LAN port on
the multiline IP Phones.
IP Trunking
The IP trunks carry voice and signal messages through the
Ethernet switch to the WAN to provide networking between different controllers.
This allows you to build larger systems, as well as combining systems in
different geographic locations as a single system. IP trunks allow you to
interconnect multiple Mitel Networks SX-200 ICP, SX-200 IP Nodes and 3300 ICP
systems in a Wide Area Network (WAN) and are used to replace costly
point-to-point connections between PBXs. The SX-200 ICP supports up to 24 IP
trunks on a single "virtual" IP Trunk card.
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Feature-richness, reliability
Get big-business performance without the big-business
price tag. The SX-200 ICP supports advanced call control capabilities needed
by today’s small to medium-sized business to compete. Hundreds of telephony
features are available, including ACD functionality, E-911 support,
in-building mobility and more.
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Investment protection
Benefit from the ease of use and cost effectiveness of a
key system while protecting your future investment. Or, if you’re already an
SX-200 user, maximize your existing investment while taking advantage of the
latest innovations enabled by IP. The SX-200 ICP enables you to seamlessly
migrate your existing SX-200 ML/EL systems to IP with minimal effort.
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Productivity and efficiency
Save on system costs, long-distance charges, and more. With the SX-200 ICP,
you can also add award winning IP applications as your business grows and
budget permits – applications for teleworking functionality, wireless
capabilities, and more.
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Mitel Networks SX200
ICP features include:
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Integrated Voice Mail
Integrated features include: forward voice mail to email, auto attendant,
recorded announcement devices, personal contacts, and a variety of other
messaging solutions.
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Automatic Call Distribution (ACD)
Integrated features include: forward voice mail to email, auto attendant,
recorded announcement devices, personal contacts, and a variety of other
messaging solutions. ACD enables a number of help-desk applications,
including priority answering, predictive overflow, silent monitoring,
recorded announcements, and music on hold. Support for enhanced ACD
functionality is available through Mitel Networks 6100 Contact Center
Solutions.
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Wireless Support The SX-200
ICP can provide support for a range of one to ninety-six IP users.
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Networking Take advantage of
networking services and private network applications with support for
advanced trunking, including: T1, ISDN, LS CLASS, E&M, enhanced Q.SIG and
point to multi-point IP networking over a WAN for seamless networking
throughout your organization.
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Teleworking, Branch Office Support
Software module gives teleworkers, remote contact center agents and branch
office personnel, access to voice and data networks equal to the head office
colleagues.
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Emergency 911 Support The SX-200 ICP
provides Emergency 911 information to EMS services as well as on-site
Emergency 911 alarm notification to your system’s main console, display
sets, CLASS telephones. E-911 email notification can be sent to a
distribution list providing emergency staff with instant notification.
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Paging Options The SX-200 ICP
tightly integrates with a number of paging units – sold separately.
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Phonebook Access Quickly locate and
call users by accessing the systems internal phonebook.
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Dual Color Indicators on IP Set See
at a glance what lines are in use and on hold for you.
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Message Waiting Light Indicators
Know at a glance when you have voice mail. Or forward your voice mail to
your e-mail account.
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Personal Call Park Park a call
directly on another person’s set and page that set to notify the individual
of the call by simply pressing a key.
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Twinning Route incoming calls to a
desk phone, teleworker phone and wireless phone simultaneously (concurrent
ringing), allowing users to answer their calls wherever they are. Seamlessly
incorporates a variety of messaging solutions for easy access to all message
types. Offers improved customer service. Enable in-building mobility for
users on either wireless phones or laptops with access to features
functionality of your converged IP network. The SX-200 ICP provides an easy
and cost effective networking solution to fit your networking needs. Reduce
overhead as well as absenteeism by giving staff the choice of working at
home with the Mitel Networks Teleworker Solution.
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